Returns Policy

Purchases from "Curtains Online" are covered by the normal Warehouse returns policy.

While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Warehouse’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Warehouse has a 12-month money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at The Warehouse.

To find your nearest Warehouse store, please click here

Unfortunately your postage charges on returns are not refundable.

Restrictions and exceptions: As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;

  • Music CDs and Tapes
  • DVDs
  • PC and Gaming Console Software
  • Software
  • Confectionery
  • Consumables (Fresh food or perishable products – some Health and Beauty/Pharmacy products)
  • Underwear - swimwear
  • Jewellery (earrings)
  • Printer cartridges (when packaging is opened)

NOTE: These products are still guaranteed under the Consumer Guarantees Act.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by The Warehouse Ltd. In the event that goods sold are not deficient or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Procedures

There are five options available for our customers who would like to return a product:

  1. Exchange

    If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on CDs DVDs, or software, except where the product is deemed faulty.

  2. Money Back Guarantee

    Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our stores (or from this website) within the last 12-months, and providing we cannot repair or replace the item, they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need 7 days to clear before we can refund and as mentioned above, that product returned must be in resalable condition unless faulty or otherwise deficient - the money back guarantee does not apply to CDs DVDs, or software, except where the product is deemed faulty.

  3. Credit Note

    The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from any of The Warehouse New Zealand stores. Credit notes cannot be exchanged for cash and will not be generated for amounts less than $5.00.

  4. Application for Refund

    An application for a refund will be required where the original purchase was made by cheque less than seven days prior to the refund claim, where the original purchase was made through a WINZ Purchase Authority, or for products that require a further inspection prior to a refund being granted (e.g. computers, diamond jewellery etc).

  5. Repairs

    If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.